Nokia

Hey, anyone out there try to get assistance from Nokia by using their online "contact us" facility? You get to send them an email with your problem, and they promise to get back to you soonest?

Ok, so I go there, and complain about not being able to replicate to Lotus Notes v8.x. Never had a problem before, but now, no go.
So, first you get an automated response saying the usual stuff, "Thank you for your email....blah, blah, blah.... soonest".
Then I get an email from some clown saying that their new product can run on Windows XP, with fix pack xxxx installed, and on Windows Vista.......!

SO I reply with my usual calm, well spoken and educated style:-
"DID u even bother to read my email?!?!? I don't care about the OS it runs on - I want to know if this piece of crap will work with Lotus Notes 8.x, and if not, are you planning to include it soon????!!!!!"

And I got this back:-


Dear Valentine,
Thank you for emailing Nokia Careline.
We sincerely regret to hear that you have been facing ongoing issues with using Ovi Suite and we apologize for the inconvenience caused.
With regards to your enquiry, System requirements:
Windows Vista SP1 or newer, or Windows XP SP2 or newer
2 GB hard disk space
1 GHz Intel Pentium 4
64 MB display memory
512 MB RAM
1024x768 screen resolution and 24-bit color graphics card

Connection types
USB Cable (DKE-2, CA-101, CA-53, CA-70, CA-126, DKU-2) Bluetooth (link to a new page with the following content :)

Supported Bluetooth software
Windows Vista 32-bit and 64-bit editions:
Microsoft Windows Bluetooth stack
WIDCOMM Bluetooth stack, driver version 6.x
Toshiba Bluetooth stack, driver version 5.10.12
IVT BlueSoleil Bluetooth stack, driver version 5.0.5

Windows XP:
WIDCOMM Bluetooth stack, driver version 1.4.2.18, 3.x, 4.x and 5.x
Toshiba Bluetooth stack, driver version 4.0, 5.0 and 5.10.12
IVT BlueSoleil Bluetooth stack, driver version 2.x, 3.x and 5.0.5

Windows XP x64:
Microsoft Windows Bluetooth stack
Toshiba Bluetooth stack, driver version 5.10.12
IVT BlueSoleil Bluetooth stack, driver version 5.0.5

Alternately, kindly visit the website below for more information.
http://mea.nokia.com/get-support-and-software-en/download-software/ovi-suite/faq
Please help us serve you better by providing your valuable feedback at:
http://digiumenterprise.com/answer/?inv=9831959&chk=HBBJTB7R&anslang=0
Should you require any further assistance, please do not hesitate to contact the Nokia Careline on 08611-66-542, between 9am and 6pm (local time), Monday - Saturday. For online assistance, please visit http://www.nokia.com/mea/contactus.

“Keep your phone software up-to-date by using the Nokia Software Updater. For more details visit Nokia Support and software at http://mea.nokia.com/support#. You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product”

Kind regards,

Gadija Hendricks
Nokia Careline
Nokia Middle East & Africa


WHO THE FUCK IS VALENTINE? OH, I KNOW, THAT'S THE STUPID DOOS THAT ANSWERED MY FIRST REQUEST, AND PASSED ON MY RESPONSE TO ANOTHER DESK SOMEWHERE, AND RECEIVED A RESPONSE AND SENT IT STRAIGHT BACK TO ME!!!!!

So, I fired off another note - basically telling them that they are obviously in the wrong jobs, and should be delegated to WC cleaning duties, preferably using their epansive rear ends to polish floors, and wasted craniums for polishing urinals. Basically, they should not be dealing with client queries because not only do they not even begin to understand the clients request, never mind putting together a personal response. Cut and paste from some public domain notice board is no help to me.

Ah, the more things change, the more they go backwards....


Salagatle!