"Good morning, can I help you?"
"No, thanx, I'd like to speak to a manager please, I need to escalate this issue now!"
"Ok, please wait here."
Enter manager - male, white about 24 years old....,
"Hi, are you the manager?"
"Yes, how can I help you?"
And I explain. LuckyL's cellphone, or at least the second replacement which I collected from Vodacom on Friday (yup, 3 days ago) worked for 3 hours! Now I have brought the phone back, again, with the original box, and all the bits and pieces which come with it. I don't want it fixed, I don't want it exchanged for a repaired / refurbished / reconditioned unit, I don't even want another one of the same model.
Sort it out - and I push the lot onto the counter, tell them I will be in the coffee shop next door waiting. I want a new phone. Pronto!
3 Cups of coffee, and 45 minutes later in walks the manager, with a brand new W800i, in the sealed box.
We will see if this one is any good.