Ok, so the share options I have with my employer are registered with the above company. And now I understand why.
When I got my first share options, I registered with this company, on line. I received from them - IN THE POST, at my previous PO box address a secret temporary internet access number. I used this to go on line, and entered my own password. There after I visited regularly, and as I got my other two share awards over time, I registered these too.
Sometime, somewhere, I lost / forgot the password. This is about 18 months ago. Since then I have tried everything to regain access. I have sent umpteen emails to them, they sometime respond with some stuff which should reset my password, I go through the motions, only to get to the end and the system says, "Wrong Password"! Then I leave it for a few weeks / months, and try again, and go through the whole process again, and get pissed off, and frustrated to hell and back and leave it again!
This is their access web page. Not that it's any use to anyone....
https://www.benefitaccess.com/app-bin/bareg/servlets/baLogonAssistServlet
This evening I called them from home. Yup, they work such fucked up hours I would have to stay on at the office if I wanted to call them from there. So I call - it's in the USA, so it's going to cost me a few bob.
A pleasant enough lady answers the phone, I tell her what's wrong and she says no problem. Asks for my Global ID# ! Yup, I have one of those, my employer gave it to me. Imagine, a GLOBAL ID #! Then she asks for my name, spell it, surname, spell that please. Address! And this is where the whole fucking boat upended, throwing 17,000 sailors and passengers to the hungry rabid wolves! Yea I know - it's my crisis, ok!!!!
Give my employer's street address, no not that one, employers postal address, no not that one either, my home address, my postal address, my old home address, my old postal address....... pant, pant, pant,... No, not that one either.
Well, what you want me to do lady? Ask me something else then. Nope, if I cannot provide the address they have on their system, she can't give me access.... HOW THE FUCK AM I SUPPOSED TO KNOW WHAT ADDRESS YOU HAVE ON YOUR FUCKING STUPID SYSTEM YOU CRAZY SOUTHERN BITCH!!!!!!!!!!!!!!!!!!!!
(BREATH IN, BREATH OUT......) Ok, so what do I have to do? Ask your employer to tell you what address they have submitted for you. Great - wait a minute, I have an envelope in my wallet, its about 8 years old, which YOU FUCKING IDIOTS POSTED TO ME!!! This is the address on the envelope. No sir, sorry, it's not what we have on the system.....\\And then ESKOM got involved, and the power went out, and as I was on the portable phone (which, unlike the old fashioned corded phones does need power to operate) I was cut off. Yea, I know, I should have called her worse things. What do you mean it's not her fault? No, it probably isn't but what do I care, it's not like she's going to send her husband / brother / cousins / father around to get me...... And it's not like I used all that bad language....
I started by saying I now know why my employer uses this company for this benefit management. It's because their online systems, and help desk are a fucked up as ours are!!!
Tomorrow I'm calling the office. SOMEBODY better know what fucking address there is on the stupid system against my name...
Salagatle!
2 comments:
It seems like you must change your deoderant to something that does not attract shit.
Oh, that's rich, coming from a guy who just spent a couple of days fishing and sharing a tent with other guys, and who didn't manage to catch any fish, and who struggles to get home because of the traffic, and who most probably has massive power interruptions at his home.... and, where was I going with this???
Salagatle!
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